We stand behind every piece we make. If something isn't right, we make it right — simple, transparent, and completely hassle-free.
At LeatherBureau, we craft every piece with exceptional care. If for any reason you're not completely satisfied, our 14-day return policy is designed to be straightforward — no hidden conditions, no unnecessary friction.
| Return Window | 14 Days from Delivery |
| Return Shipping | Customer's responsibility; Free if damaged/defective |
| Refund Method | Original Payment Method Only |
| Refund Timeline | 5–10 Business Days |
| Condition Required | Unworn, unused, original packaging |
To qualify for a return, your item must meet these conditions.
Email support@leatherbureau.com within 14 days. Include your order number and reason for return.
If damaged or defective, attach 2–3 clear photos. This helps us resolve faster and arrange free return shipping where applicable.
We respond within 1–2 business days with return instructions and address, plus a prepaid label if the return is our fault.
Ship back with a trackable method. Once received and inspected, refund is processed within 5–10 business days to your original payment method.
Important: Do not send items back without contacting us first. Always wait for written confirmation. Unrequested returns may not be processed.
If your item arrives damaged, defective, or not up to our standard, please act within 48 hours of delivery.
If your item does not meet the quality LeatherBureau promises, we want to know — and we will make it right, completely at our cost.
| Inspection Period | 1–2 Business Days |
| Refund Processing | 1–2 Business Days (after approval) |
| Credit Card Refunds | 3–7 Business Days to appear |
| Bank Transfer Refunds | 5–10 Business Days to appear |
| Original Shipping Fees | Non-refundable (standard returns) |
| Damaged / Wrong Item | All shipping costs reimbursed |
Refund not arrived after 10 days? Check with your bank first, then email support@leatherbureau.com
We process exchanges as a two-step process — return the original item, then place a new order.
The following cannot be returned except in cases of manufacturing defect or damage on arrival:
Custom orders cannot be returned or exchanged. Before placing a custom order we strongly recommend:
Exception: If a custom order has a manufacturing defect or doesn't match agreed specs, we will remake or refund at no cost. Report within 48 hours with photos.
For returns, refund enquiries, or any support — here is everything you need to reach us.
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